FAQs
🚚 Delivery
The processing of your order as well as its delivery take on average between 7 to 15 working days .
Sometimes deliveries are delayed (up to 25 days maximum ).
We undertake to deliver the items ordered as soon as possible without compromising the quality of our merchandise.
You can follow the progress of your order by contacting our team using the contact form or at the address : hello@jolie-bouillotte.com
We deliver our clocks worldwide with no minimum quantity required.
• Delivery in France (excluding DOM-TOM) : Delivery in France is free . You can, if you wish, opt for a secure delivery including a loss, theft and breakage guarantee for your package. We offer this type of delivery at €4.99 .
• Delivery in France (DOM-TOM) : Our service provider taking charge of the delivery of your package, charges us €9.87 for a shipment to DOM-TOM.
• Delivery in Europe : Our service provider taking care of the delivery of your package, charges us €5.00 for a shipment in Europe.
• Delivery to the rest of the world: Our service provider, which takes care of the delivery of your package, charges us €15.00 for a shipment anywhere in the world.
We assume full responsibility by immediately sending you a new package at our expense .
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. These will arrive in the following days.
📦 Order
Yes, as long as your order has not yet been processed by our team.
If you are not satisfied with your order or if your products have any manufacturing defect, contact us at:
hello@jolie-bouillotte.com
🔒 Payment and security
Here are the payment methods we accept:
- Bank cards
- PayPal
Yes, all data entered on our site is protected by an SSL and HTTPS protocol.
The padlock present next to the URL address of our shop, testifies to the protection of your data.
You have not found the answer to your question ?
You can then contact us via the means below. We will respond to you as soon as possible.
